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Support documentation and FAQs for all Prodigy Learning products including Certiport exams, GMetrix action learning / practice tests and learning solutions from CCI Learning, LearnKey, MeasureUp and Wiley. "Technical Tweets" from @plsupport will provide system updates.

ERROR 31 or 47 - (ITS/Summit Exam Engine has experienced an error)

Last Updated: Aug 20, 2015 10:54AM IST
Note: MOS 2007 Exams & the iQsystem 7 Exam Delivery System are being retired on the 30th of January 2016.

When trying to launch an exam or configuration exam, one of the following error messages appears
 
  • “The ITS exam engine has experienced an error. Please contact your exam Administrator. Please see the Certiport Center Administrator”. (31)
  • “The SUMMIT exam engine has experienced an error. Please contact your exam Administrator. Please see the Certiport Center Administrator”. (47)

This is a generic technical compliance message which would indicate the presence of any number of potential causes.

LIST OF POSSIBLE CAUSES AND RESOLUTIONS:
 
  1. Microsoft Office was not installed with a full, custom setup
  2. None of the Microsoft Office Applications have been run for the first time (activation)
 
  • Run one of the Microsoft Office applications and verify that it opens to the default/blank page without displaying any popups.
 
  1. There is a problem with Microsoft Office itself that is causing the error
  2. Anti-virus software is causing the iQsystem to fail
 
  • Disable the anti-virus during the install/removal of the iQsystem to prevent any damage to the software. 
  • Anti-virus should also be disabled any time you access iQsystem for Administrative or Testing purposes.

Note: If your anti-virus software is able to make exceptions or exclude entire directories, you can try excluding C:/Program Files/Certiport or making exceptions for each program file. You will still need to disable your anti-virus during the installation and removal of iQsystem.
 
  1. The latest version of Adobe Flash is not installed.
  2. System Technical Requirements have not been met.
  3. The iQsystem is corrupted.
 
  • Uninstall iQsystem
  • Delete the Certiport folder in C:
  • Reboot your machine
  • Reinstall iQsystem
 
  1. Microsoft Outlook is not been configured with ‘no e-mail support’. (Only applicable if the error is received testing Outlook.)

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